IP Office Telephones

The IP Office supports analog, digital, and IP sets. Avaya uses the second digit of the phone model to indicate the phone type. A phone with the numbering scheme x4xx or x5xx is a digital set and a numbering scheme of x6xx is an IP set. Avaya uses the same sets for the IP Office as they do for Avaya Call Manager.

Avaya offers expansion modules known as Button Modules for some of their digital and IP sets.

1400 series sets are digital sets using the Avaya Digital Control Protocol. Sets in this series include the 1403, 1408, and 1416 sets.  The 1416 set supports up to three DBM32 expansion modules with external power. The 1400 series sets have a red light that shows up next to the first line appearance on the phone. These sets do not have self-labeling buttons and require a paper label for the buttons. Labels can be printed from within IP Office Manager using the DESI software available for free download from http://www.desi.com/

9500 series sets are digital sets that have soft-labels. The button labels that are programmed into the IP Office are passed through using the Digital Control Protocol to the phones. Available sets are the 9504 and 9508.

1600 Series sets use the H.323 protocol and are visually similar to the 1400 series sets. They also require the use of DESI labels for button labeling. In addition to the 1600 sets there are 1600i sets that have a larger screen that support non-English lettering.

9600 series sets include the 9620, 9630, 9640, and 9650 IP telephones. There are letters after the model number to indicate functionality. C indicates a colour display, L indicates low power consumption (PoE Class 1), G indicates Gigabit Ethernet. These sets support the SBM32 expansion module and require Professional Edition licensing. 9608, 9611, 9621, and 9641 sets are newer IP phones that are also supported. The 9600 series sets have displays that support soft labels so no DESI strips are required.

The IP Office supports Nortel (now Avaya) 1120 and 1140 sets, as well as the newer 1220 and 1240 sets.

Avaya has three conference phone offerings. The B149 is an analog conference phone. The B159 is an analog conference phone with a USB connector for attaching to a PC or cell phone. The B179 is a SIP-enabled PoE conference phone that supports the G.722 Codec for HD voice quality. The B179 requires an Avaya IP Endpoint license to function and is supported on IP Office 7.0 and higher.

Avaya supports DECT R4 sets with the IP Office. Each base station can support up to eight simultaneous calls. DECT sets use the x7xx numbering scheme.

Avaya Video phones (1010, 1020, 1030, 1040, and 1050) are available. These video phones support internal video calls only (no, your customers won’t be able to see you). The Avaya softphone also supports video calls. The softphone can be installed on a Windows or MAC computer. The installer is located on the Admin CD.

Legacy IP Office phones include the 4600, 5600, 4400, and 5400 series sets that are also supported. These sets are not available for new sales.